The Aftercare Department
The aftercare department will be on hand to answer any questions you have about the service plans, or to order your FREE Health Check.
We have a team of experienced full time website designers and therefore perfectly placed to advise you on the best way to maintain your site. We’re on hand to deal with any aftercare enquiry on the direct local aftercare number, 0845 557 5804.
And remember, aftercare is available for any business—whether you are an existing ISSL customer or not!
We have three service plan options designed to suit your website.
|Website health check||Yes||Yes||Yes|
|Performance Report—analytics traffic to the site and number of users on the site||Annually||Quarterly||Monthly|
|Updates to the content management system software*||Annually||Biannually||Quarterly|
|Updates to content management system software modules used||Annually||Biannually||Quarterly|
|Changes to text and images within the site pages||Annually||Biannually||Quarterly|
|Check the SEO on all content pages to ensure it’s up to date and relevant||Annually||Biannually||Quarterly|
|Amend titles tags for relevance||Annually||Biannually||Quarterly|
|Amend headings for relevance||Annually||Biannually||Quarterly|
|Create friendly URLs or amend existing ones where necessary||Annually||Biannually||Quarterly|
|Amend the Meta descriptions for relevance||Annually||Biannually||Quarterly|
|Amend the footer with relevant key phrases where necessary||Annually||Biannually||Quarterly|
|Removal of any dead pages such as news/testimonials that have not been updated||Annually||Biannually||Quarterly|
|Change to any pages within the site, including adding new static pages†||Up to 2||Up to 4||Unlimited|
|Compatibility check with all current web browsers including Internet Explorer, Firefox, Chrome and Opera‡||Annually||Biannually||Quarterly|
|Compatibility check with iPad.||Annually||Biannually||Quarterly|
|Compliance check with legislation including EU Cookies Directive and the Equality Act||Annually||Biannually||Quarterly|
|Compatibility check with current W3C industry standards‡||Annually||Biannually||Quarterly|
|Ongoing hosting of the site and email accounts||Up to 5||Up to 10||Up to 25|
One off content/image amendments can be made at any time for £50 + VAT per hour (with a lot being possible within an hour)
If more email accounts are necessary then please call as we can accommodate this.
- Please note that no design changes are included
- Fixes included unless otherwise stated
- * Subject to existing module compatibility
- † This may alter the after care plan going forward
- ‡ Where possible any fixing will be included
- Minimum 12 month contract by standing order
- Only the above is included in the service plan, new parts are excluded unless otherwise stated